Cancellation Policy

• Orders can be canceled before they are shipped. To cancel your order, please contact us at daznaturals@gmail.com within 24 hours of placing your order.
• Once the order is shipped, it cannot be canceled.

Refund Policy
We want you to be satisfied with your purchase. If you are not, we offer the following refund options:

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of delivery with clear images of the damage. We will issue a full refund or send a replacement.
• Wrong Products: If you receive a product that differs from what you ordered, we will arrange for a replacement or provide a full refund upon returning the incorrect item.

Refund Process

• Refunds will be processed within 7-10 business days through the original payment method.
• Refunds are subject to approval once we have inspected the returned items.

Payment Gateway
Refunds will be processed via Razorpay, our payment gateway partner, and the amount will be credited to the original payment method used during the purchase.

Non-Refundable Items

• We do not accept returns or offer refunds for used or opened skincare products due to hygiene concerns.
• Gift cards and items purchased on sale are non-refundable.

For further assistance, please contact our customer support team at daznaturals@gmail.com.